What Our Customers Say

Agency Knowledge. I've been with Masters Insurance Group for the past 5 years and a recent experience finally led me to write a review. A problem came up in my coverage that needed immediate attention so I came into the office to meet with an agent. The agent was able to work with me and talk me through possibilities. We were able to fix the problem that day and now I can relax easy knowing Masters Insurance is there for me. Thanks for all of the help.”


Totally satisfied! Overall my experience with Nationwide has been exceptional. I have no problems whatsoever. I have added vehicles, removed vehicles, and added teen drivers. The changes have always been in a timely fashion. My estimates have always been right on target. My rate increases have been minimal. It is very easy to pay my bill online or via phone. I receive my bills about 3 weeks prior to the due dates. My agent is very qualified and helpful. He returns my calls within a very reasonable time. My daughter was involved in an accident as a passenger a little over a year ago and Nationwide paid her medical expenses and has been dealing with the driver's insurance company which has been a blessing. I would definitely recommend Nationwide to my friends and family.”


“I'm now saving over $400/year with SmartRide! So worth it! My husband and I did the devices and he earned a 35% discount and I earned a 32% discount. Not too shabby, considering I drive on I270 everyday! Unfortunately, I didn't start the program at a real good time in my auto policy cycle, so I ended up having to drive around with the device for 9 months but at least I received a 10% discount in the meantime. Just thought I'd share!”

Darlene Slater

Wonderful and personalized care. I'm a new customer to Masters Insurance Group and am very impressed with the service and knowledge I've received. My account manager was very friendly and focused on helping me understand my policies and all of my options. I highly recommend this agency!”


Loved the service received! I had been shopping my insurance and a friend had referred Masters Insurance to me. They said they had been with them for many years and were always taken care of. I called the agency and right from the start when the call was answered I was treated like they already new me. The agent that I spoke with was kind, asked about ME and wanted to know what my insurance expectations were. The agent that I spoke with then educated me on my auto coverage, explained what my coverage meant and the importance of having a policy that would protect me. I learned many things about insurance that I had not known before and enjoyed talking with the agent. I have moved my insurance because of the service received and actually trust that when I need my agent they will be there for me.”


“I have been with Master's insurance agency for about 5 years now. I love the personal attention that I receive from Patty. I feel she goes above and beyond to try to get me the best rates and coverage. She is very honest and truly caring! I never thought that I would enjoy talking with my insurance agent but talking to Patty is like talking with a friend. I highly recommned Master's agency for your insurance needs.”


Easy Transition! I recently moved from Kentucky to Westerville, Ohio. I was shopping for new Nationwide insurance and actually found the Masters agency online here, and based on the reviews, I called the agency. Not only did they save me a lot of money on my new policies, but they also provided higher levels of coverage than what I previously had. Wow! Since I hadn't shopped for insurance in awhile, my agent was wonderful in explaining all of the options to me. I appreciated her taking the time to explain the different coverages to me and why it was so important to protect myself at this point in my life. I would recommend this agency whether you live in Westerville or wherever you live. GREAT PERSONAL SERVICE!”


Agency Knowledge and Service. I've been with Greg Master Agency for over 20 years. I know when I make a call I'm going to be taken care of in a professional and caring way. Why check around, when you have the best.”


Outstanding Service. My account manager checks in with me on a regular basis to review my policies annually and they even call me after I have had a claim. They are knowledgeable and I trust their advice. My account manager is readily available to help me anytime I need. I highly recommend Masters insurance Group!”